SlimHelpers (“we,” “our,” or “us”) is dedicated to protecting your privacy and ensuring the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services. As a Management Services Organization (MSO), SlimHelpers provides non-clinical support functions for medical providers affiliated with Telegra MD.

1. Information We Collect

We may collect the following types of information:

• Personal identifiers (e.g., name, date of birth, contact details)
• Health-related information (e.g., medical history, prescriptions)
• Payment and billing details
• Communication preferences and customer service interactions
• Technical information (e.g., IP address, browser type, and website usage data)

2. How We Use Your Information

We use your information to:

• Coordinate scheduling and telehealth consultations
• Provide administrative services, including billing and customer support
• Communicate with you about services, appointments, and orders
• Meet legal, regulatory, and contractual obligations

3. HIPAA and Health Information

As a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA), SlimHelpers complies with all applicable HIPAA regulations. We safeguard your Protected Health Information (PHI) through administrative, physical, and technical security measures.

Medical services are delivered by licensed professionals through Telegra MD’s affiliated provider groups. Telegra MD and its providers are Covered Entities under HIPAA and are responsible for clinical privacy practices. SlimHelpers accesses PHI only as needed to support providers and as permitted under our Business Associate Agreement with Telegra MD.

4. Sharing Your Information

We may share your information with:

• Licensed healthcare providers affiliated with Telegra MD
• Pharmacies dispensing prescribed medications
• Authorized third-party vendors and service providers under HIPAA-compliant agreements
• Government agencies or regulators when required by law

We do not sell your personal information.

5. Data Security

We use industry-standard security measures to protect your information from unauthorized access, use, or disclosure. These include encryption, secure servers, role-based access controls, and ongoing staff training.

6. Your Privacy Rights

You have the right to:

• Access your personal and health information
• Request corrections to your data
• Request limitations on how your information is used or shared
• Receive a record of disclosures of your information
• File a complaint if you believe your privacy rights have been violated

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze traffic. You may control cookie settings through your browser preferences.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify you by email or by posting a notice on our website.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your privacy rights, please contact us at: support@slimhelpers.com